{"id":260,"date":"2025-10-28T03:11:14","date_gmt":"2025-10-28T03:11:14","guid":{"rendered":"https:\/\/ballarinipans.com\/?page_id=260"},"modified":"2025-11-01T06:49:17","modified_gmt":"2025-11-01T06:49:17","slug":"warranty","status":"publish","type":"page","link":"https:\/\/ballarinipans.com\/fr\/warranty\/","title":{"rendered":"Garantie des casseroles Ballarini"},"content":{"rendered":"<div id=\"text-3685054118\" class=\"text\">\n\t\t\n<h1>Garantie de la po\u00eale Ballarini<\/h1>\n\t\t\n<style>\n#text-3685054118 {\n  font-size: 1.35rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<p data-start=\"322\" data-end=\"716\">Les ustensiles de cuisine Ballarini sont fabriqu\u00e9s en Italie et mettent l'accent sur un savoir-faire durable, des mat\u00e9riaux s\u00fbrs et une utilisation quotidienne fiable. Chaque casserole est con\u00e7ue pour fonctionner pendant des ann\u00e9es, pas seulement pendant des mois, et la garantie existe pour vous prot\u00e9ger contre les d\u00e9fauts du processus de fabrication, et non contre l'usure normale due \u00e0 la cuisson.<\/p>\n<p data-start=\"322\" data-end=\"716\">Si quelque chose ne va pas, cette <em data-start=\"650\" data-end=\"661\">ne devrait pas<\/em>, Nous voulons que vous sachiez que vous pouvez obtenir de l'aide.<\/p>\n<h2 data-start=\"723\" data-end=\"754\">Ce que couvre la garantie<\/h2>\n<p data-start=\"756\" data-end=\"925\">Ballarini propose un <strong data-start=\"775\" data-end=\"810\">garantie limit\u00e9e du fabricant<\/strong> qui s'applique aux d\u00e9fauts de mat\u00e9riaux ou de fabrication dans le cadre d'une utilisation domestique normale.<br data-start=\"890\" data-end=\"893\" \/>La couverture varie selon la gamme de produits :<\/p>\n<div class=\"_tableContainer_1rjym_1\">\n<div class=\"group _tableWrapper_1rjym_13 flex w-fit flex-col-reverse\" tabindex=\"-1\">\n<table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"927\" data-end=\"1389\">\n<thead data-start=\"927\" data-end=\"969\">\n<tr data-start=\"927\" data-end=\"969\">\n<th data-start=\"927\" data-end=\"942\" data-col-size=\"sm\">Ligne de produits<\/th>\n<th data-start=\"942\" data-end=\"960\" data-col-size=\"sm\">Dur\u00e9e de la garantie<\/th>\n<th data-start=\"960\" data-end=\"969\" data-col-size=\"sm\">Notes<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"1012\" data-end=\"1389\">\n<tr data-start=\"1012\" data-end=\"1119\">\n<td data-start=\"1012\" data-end=\"1052\" data-col-size=\"sm\">Ballarini Parma \/ Parma Plus \/ Modena<\/td>\n<td data-start=\"1052\" data-end=\"1078\" data-col-size=\"sm\">Garantie limit\u00e9e de 5 ans<\/td>\n<td data-start=\"1078\" data-end=\"1119\" data-col-size=\"sm\">Pour un rev\u00eatement et une construction antiadh\u00e9sifs<\/td>\n<\/tr>\n<tr data-start=\"1120\" data-end=\"1221\">\n<td data-start=\"1120\" data-end=\"1153\" data-col-size=\"sm\">Ballarini Professionale Series<\/td>\n<td data-col-size=\"sm\" data-start=\"1153\" data-end=\"1179\">Garantie limit\u00e9e de 2 ans<\/td>\n<td data-col-size=\"sm\" data-start=\"1179\" data-end=\"1221\">Con\u00e7u pour une utilisation commerciale durable<\/td>\n<\/tr>\n<tr data-start=\"1222\" data-end=\"1282\">\n<td data-start=\"1222\" data-end=\"1251\" data-col-size=\"sm\">Couvercles, poign\u00e9es, accessoires<\/td>\n<td data-start=\"1251\" data-end=\"1263\" data-col-size=\"sm\">1 \u00e0 2 ans<\/td>\n<td data-start=\"1263\" data-end=\"1282\" data-col-size=\"sm\">D\u00e9pend de l'article<\/td>\n<\/tr>\n<tr data-start=\"1283\" data-end=\"1389\">\n<td data-start=\"1283\" data-end=\"1318\" data-col-size=\"sm\">Liasses de magasins (ensembles de plusieurs pi\u00e8ces)<\/td>\n<td data-start=\"1318\" data-end=\"1351\" data-col-size=\"sm\">Sur la base de chaque produit inclus<\/td>\n<td data-start=\"1351\" data-end=\"1389\" data-col-size=\"sm\">Pas trait\u00e9e comme une garantie unique<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<p data-start=\"1391\" data-end=\"1593\">\u00a0<\/p>\n<p data-start=\"1391\" data-end=\"1593\">Si le probl\u00e8me est confirm\u00e9 comme \u00e9tant un d\u00e9faut de fabrication, Ballarini r\u00e9parera ou remplacera le produit gratuitement.<\/p>\n<p data-start=\"1391\" data-end=\"1593\"><br data-start=\"1505\" data-end=\"1508\" \/>Si l'article exact n'est plus disponible, un article de remplacement comparable sera propos\u00e9.<\/p>\n<h2 data-start=\"1600\" data-end=\"1626\">Ce qui n'est pas couvert<\/h2>\n<p data-start=\"1628\" data-end=\"1728\">La garantie ne <strong data-start=\"1646\" data-end=\"1653\">pas<\/strong> couvrent les dommages caus\u00e9s par une utilisation normale, des accidents ou une mauvaise utilisation. En voici quelques exemples :<\/p>\n<ul data-start=\"1730\" data-end=\"2212\">\n<li data-start=\"1730\" data-end=\"1790\">\n<p data-start=\"1732\" data-end=\"1790\">Rayures de surface, taches ou d\u00e9coloration dues \u00e0 la cuisson<\/p>\n<\/li>\n<li data-start=\"1791\" data-end=\"1868\">\n<p data-start=\"1793\" data-end=\"1868\">Usure du rev\u00eatement antiadh\u00e9sif due \u00e0 des ustensiles m\u00e9talliques, \u00e0 des a\u00e9rosols ou \u00e0 une surchauffe.<\/p>\n<\/li>\n<li data-start=\"1869\" data-end=\"1930\">\n<p data-start=\"1871\" data-end=\"1930\">Dommages caus\u00e9s par des d\u00e9tergents pour lave-vaisselle ou des nettoyants abrasifs<\/p>\n<\/li>\n<li data-start=\"1931\" data-end=\"2017\">\n<p data-start=\"1933\" data-end=\"2017\">D\u00e9formation due \u00e0 un changement soudain de temp\u00e9rature (exemple : rin\u00e7age d'une casserole chaude sous l'eau froide)<\/p>\n<\/li>\n<li data-start=\"2018\" data-end=\"2072\">\n<p data-start=\"2020\" data-end=\"2072\">Dommages caus\u00e9s par l'utilisation commerciale d'un mod\u00e8le domestique<\/p>\n<\/li>\n<li data-start=\"2073\" data-end=\"2136\">\n<p data-start=\"2075\" data-end=\"2136\">Utilisation sur des plaques de cuisson incompatibles (ex : casserole en aluminium sur induction)<\/p>\n<\/li>\n<li data-start=\"2137\" data-end=\"2212\">\n<p data-start=\"2139\" data-end=\"2212\">Dommages caus\u00e9s par la chute, le bosselage ou la br\u00fblure de la casserole vide \u00e0 feu vif<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2214\" data-end=\"2340\">En d'autres termes :<\/p>\n<p data-start=\"2214\" data-end=\"2340\"><strong data-start=\"2232\" data-end=\"2340\">Si le probl\u00e8me est d\u00fb \u00e0 l'utilisation de la po\u00eale et non \u00e0 sa fabrication, il ne s'agit pas d'un d\u00e9faut couvert par la garantie.<\/strong><\/p>\n<h2 data-start=\"2347\" data-end=\"2382\">Comment d\u00e9poser une r\u00e9clamation au titre de la garantie<\/h2>\n<p data-start=\"2384\" data-end=\"2455\">Si vous pensez que votre po\u00eale pr\u00e9sente un d\u00e9faut de fabrication, suivez les \u00e9tapes suivantes :<\/p>\n<ol data-start=\"2457\" data-end=\"2680\">\n<li data-start=\"2457\" data-end=\"2542\">\n<p data-start=\"2460\" data-end=\"2542\"><strong data-start=\"2460\" data-end=\"2491\">Conservez votre preuve d'achat<\/strong> (capture d'\u00e9cran du re\u00e7u, de la facture ou de l'historique de la commande).<\/p>\n<\/li>\n<li data-start=\"2543\" data-end=\"2626\">\n<p data-start=\"2546\" data-end=\"2626\"><strong data-start=\"2546\" data-end=\"2567\">Prendre des photos claires<\/strong> du d\u00e9faut (\u00e0 l'int\u00e9rieur, \u00e0 l'ext\u00e9rieur et dans la poign\u00e9e, le cas \u00e9ch\u00e9ant).<\/p>\n<\/li>\n<li data-start=\"2627\" data-end=\"2680\">\n<p data-start=\"2630\" data-end=\"2680\">Contact <strong data-start=\"2638\" data-end=\"2679\">Zwilling \/ Ballarini Service client\u00e8le<\/strong>:<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2682\" data-end=\"2804\"><strong data-start=\"2682\" data-end=\"2692\">Courriel :<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2693\" data-end=\"2724\">customerservice.us@zwilling.com<\/a><br data-start=\"2724\" data-end=\"2727\" \/><strong data-start=\"2727\" data-end=\"2737\">T\u00e9l\u00e9phone :<\/strong> +1 (914) 747-0300<br data-start=\"2755\" data-end=\"2758\" \/><strong data-start=\"2758\" data-end=\"2768\">Heures :<\/strong> Du lundi au vendredi, de 9 heures \u00e0 17 heures (heure de l'Est)<\/p>\n<p data-start=\"2806\" data-end=\"2938\">Il se peut que l'on vous demande<\/p>\n<p data-start=\"2806\" data-end=\"2938\">Num\u00e9ro de commande ou re\u00e7u d'achat<br data-start=\"2864\" data-end=\"2867\" \/>Photos ou vid\u00e9o<br data-start=\"2884\" data-end=\"2887\" \/>\u2714 Une br\u00e8ve description de l'utilisation du produit<\/p>\n<p data-start=\"2940\" data-end=\"3036\">Apr\u00e8s examen, l'entreprise confirmera si la question est \u00e9ligible et indiquera les prochaines \u00e9tapes.<\/p>\n<h2 data-start=\"3043\" data-end=\"3082\">Conseils pour pr\u00e9server la validit\u00e9 de votre garantie<\/h2>\n<p data-start=\"3084\" data-end=\"3196\">Les po\u00eales Ballarini durent le plus longtemps lorsqu'elles sont entretenues correctement. Ces habitudes <strong data-start=\"3154\" data-end=\"3195\">prot\u00e9ger \u00e0 la fois la casserole et la garantie<\/strong>:<\/p>\n<ul data-start=\"3198\" data-end=\"3577\">\n<li data-start=\"3198\" data-end=\"3254\">\n<p data-start=\"3200\" data-end=\"3254\">Pour la plupart des cuissons, utilisez un feu moyen et non une flamme maximale.<\/p>\n<\/li>\n<li data-start=\"3255\" data-end=\"3301\">\n<p data-start=\"3257\" data-end=\"3301\">\u00c9vitez d'utiliser des ustensiles m\u00e9talliques sur les surfaces antiadh\u00e9sives.<\/p>\n<\/li>\n<li data-start=\"3302\" data-end=\"3360\">\n<p data-start=\"3304\" data-end=\"3360\">Laissez la casserole refroidir avant de la laver - pas de choc \u00e0 l'eau froide.<\/p>\n<\/li>\n<li data-start=\"3361\" data-end=\"3436\">\n<p data-start=\"3363\" data-end=\"3436\">Le lavage \u00e0 la main est fortement recommand\u00e9 m\u00eame si le produit est indiqu\u00e9 comme pouvant \u00eatre lav\u00e9 au lave-vaisselle.<\/p>\n<\/li>\n<li data-start=\"3437\" data-end=\"3506\">\n<p data-start=\"3439\" data-end=\"3506\">\u00c9vitez les sprays de cuisson en a\u00e9rosol, qui d\u00e9gradent les rev\u00eatements antiadh\u00e9sifs.<\/p>\n<\/li>\n<li data-start=\"3507\" data-end=\"3577\">\n<p data-start=\"3509\" data-end=\"3577\">Ne laissez jamais la casserole vide sur un feu vif - cela pourrait endommager le fond.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3579\" data-end=\"3707\">Si un rev\u00eatement s'use en raison de l'\u00e2ge et de l'utilisation, il est <strong data-start=\"3628\" data-end=\"3655\">n'est pas consid\u00e9r\u00e9 comme un d\u00e9faut<\/strong>. Il s'agit d'une dur\u00e9e de vie normale et non d'une d\u00e9faillance due \u00e0 la garantie.<\/p>\n<h2 data-start=\"3714\" data-end=\"3747\">Garantie ou retour en magasin<\/h2>\n<p data-start=\"3749\" data-end=\"4043\">Si vous avez achet\u00e9 votre po\u00eale Ballarini chez un d\u00e9taillant (ex : Amazon, Williams Sonoma, Walmart), la politique de retour du magasin peut \u00eatre plus facile \u00e0 utiliser. <em data-start=\"3883\" data-end=\"3891\">avant<\/em> le d\u00e9p\u00f4t d'une r\u00e9clamation au titre de la garantie.<br data-start=\"3916\" data-end=\"3919\" \/>Exemple : endommag\u00e9 pendant le transport, mauvaise taille, command\u00e9 par erreur, etc.<br data-start=\"3985\" data-end=\"3988\" \/>La garantie ne s'applique qu'une fois la fen\u00eatre de retour ferm\u00e9e.<\/p>\n<h2 data-start=\"4050\" data-end=\"4082\">Questions courantes sur la garantie<\/h2>\n<h3>Q1 : Le d\u00e9collement du rev\u00eatement antiadh\u00e9sif est-il consid\u00e9r\u00e9 comme un d\u00e9faut ?<\/h3>\n<p data-start=\"4084\" data-end=\"4255\">Seulement si elle survient tr\u00e8s t\u00f4t dans la vie de la casserole et qu'elle n'a pas \u00e9t\u00e9 caus\u00e9e par des outils m\u00e9talliques, une surchauffe ou un nettoyage inad\u00e9quat.<\/p>\n<h3 data-start=\"4257\" data-end=\"4369\">Q2 : Puis-je utiliser cette garantie sans re\u00e7u ?<\/h3>\n<p data-start=\"4257\" data-end=\"4369\">Non. Le fabricant exige une preuve d'achat pour toutes les r\u00e9clamations.<\/p>\n<h3 data-start=\"4371\" data-end=\"4493\">Q3 : La garantie reprend-elle si la casserole est remplac\u00e9e ?<\/h3>\n<p data-start=\"4371\" data-end=\"4493\">Non. La p\u00e9riode de garantie est bas\u00e9e sur la date d'achat originale.<\/p>\n<h3 data-start=\"4495\" data-end=\"4655\">Q4 : Les cuisines commerciales sont-elles couvertes ?<\/h3>\n<p data-start=\"4495\" data-end=\"4655\">Seule la ligne Ballarini Professionale est con\u00e7ue pour un usage commercial. Les casseroles domestiques utilis\u00e9es dans les restaurants ne sont pas couvertes.<\/p>","protected":false},"excerpt":{"rendered":"<p>Ballarini cookware is made in Italy with a focus on long-lasting craftsmanship, safe materials, and reliable everyday use. Every pan is designed to perform for years, not just months, and the warranty exists to protect you from defects in the manufacturing process, not normal wear from cooking. If something goes wrong that shouldn\u2019t, we want [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-260","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ballarini Pans Warranty - Ballarini Pans<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ballarinipans.com\/fr\/warranty\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ballarini Pans Warranty - Ballarini Pans\" \/>\n<meta property=\"og:description\" content=\"Ballarini cookware is made in Italy with a focus on long-lasting craftsmanship, safe materials, and reliable everyday use. 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